Frequently Asked Questions
Your questions, answered with clarity. Our goal is to provide a seamless, transparent and worry-free cleaning experience.
1. What types of cleaning services do you provide?
We offer a comprehensive range of services including home cleaning, deep cleaning, air duct cleaning, office sanitation, post-construction cleaning, and scheduled maintenance for residential and commercial spaces.
2. How do you determine the pricing?
Our pricing is transparent and based on the size of the property, the level of cleaning required, and any special requests. We provide a clear quotation beforehand with no hidden or unexpected fees.
3. Are your cleaning products safe?
Yes. We use certified, eco-friendly and non-toxic products that are safe for children, pets, and sensitive environments. Upon request, we can also use fragrance-free solutions.
4. How does the air duct cleaning process work?
Our technicians use industrial-grade equipment to remove dust, bacteria, mold particles, and allergens from your duct system. The process improves air quality, increases airflow, and helps reduce energy consumption.
5. How long does a typical cleaning session take?
The duration depends on the service type and property size. A standard home cleaning usually takes 2–4 hours, while deep cleaning or air duct cleaning may require more time. We always inform you in advance.
6. Do I need to be home during the cleaning?
No. Many clients prefer to provide access and return once the service is complete. Your property is handled with the utmost care and professionalism at all times.
7. Are your staff trained and insured?
Absolutely. All team members are fully trained, background-checked, and insured. We follow European-standard cleaning protocols to ensure safety, reliability, and quality.
8. What if I’m not satisfied with the service?
Your satisfaction is guaranteed. If anything falls below your expectations, simply contact us and we will arrange a complimentary re-cleaning to ensure everything is perfect.
